I have written an article, Avoid Emotional Triggers in Chapter Relations, for ASAE's Component Relations E-Newsletter. It presents a list of emotional triggers (i.e., behaviors by headquarters' staff) that can frustrate chapter leaders.
And this raises the question: How does one respond when emotionally triggered? Here are two approaches toward speaking skillfully in such a situation:
Using these techniques, and training your volunteers to use them, can significantly reduce tension and conflict between an association's HQ and its chapters.
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