Tuesday, December 4, 2012

When Volunteers Criticize: Beware of Emotional Triggers


In a prior post, When a Volunteer is Cruel to Staff, I discussed the most difficult of volunteers. When staff encounters harsh criticism and feels disrespected it leads to emotions such as anger and frustration. This raises the question: How does one respond when emotionally triggered? One can learn to speak skillfully when confronted by such as person. Here are two approaches to use in such a situation:

Using these techniques, and training your volunteers to use them, can significantly reduce tension and conflicts.

Related articles:

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