Wednesday, July 20, 2011

Four Questions for Creating Trust-Building Ground Rules

In an earlier post, Ground Rules for Board, Volunteers and Staff, I presented a sample list of ten ground rules that might be used to promote trust between volunteers and staff. Recently, however, someone asked me, "How does one know if they have a good set or the right set of ground rules?"

In other words, this persons wanted to know what are the ground rules for creating ground rules for building trust.

And so, without further ado, here are the four questions you must be able to answer in order to have effective ground rules for building trust.

Ground Rule Questions

1. How do you want to be treated?

2. How do you want to treat others?

3. How do you think I want
to be treated?

4. How will we resolve conflicts?

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