Monday, April 9, 2012

Dealing with the Silent Treatment: A Facilitation Tip

When You Get the Silent Treatment:

It's an awkward situation: You are facilitating a meeting and you ask, "Are there any questions?"  You get no response and you are feeling nervous.


The Antidote to the Silent Treatment:

Simply smile and say, "Turn to the person next to you and discuss this." You will transform the room from absolute silence to a lively discussion in less than 5 seconds.

That wasn't so hard, was it?

Saturday, April 7, 2012

Complete This Drawing!

This is too wonderful NOT to share. That would be "cheating," as I noted in my previous post.












Creativity takes time! Seriously...I am NOT kidding!!!






(Source: Ads of the World.)



A Silo Busting Technique: The "No Cheating" Rule!

In an earlier post, I invoked the specter of Tony Soprano while discussing the bane of every Membership Director's existence: How to engage the entire staff in the cause of membership? At issue is how break down the silo mentality that inhibits different departments from collaborating to create member value.

In fact, this silo mentality is hardly unique to the association world, it plagues companies and organizations from profits and nonprofits, large and small...well, you get the picture.That's why organizations with a true commitment to collaboration will have some version of the "No Cheating" Rule:



Cheating is defined as:
The refusal to help your co-worker
by withholding assistance or information.

 
A few years ago I facilitated a staff retreat where the topic of silo busting was front and center. As a result, they invoked the following, creating-value-for-the-member version of the "No Cheating Rule."

Cheating is the failure to share information
and collaborate with fellow staff
to create value for the member.
Cheating is also the failure to
initiate value-creating activities
when, in your judgement,
they are not occurring.

Well, what are you waiting for? Get back to work and quit your cheating ways!



Thursday, April 5, 2012

Tuesday, April 3, 2012

Put Your Strategic Plan to Work!

In these tough economic times, it is vital to get the most out of your strategic plan. That's why I am pleased to present, Put Your Strategic Plan to Work!



PUT YOUR
STRATEGIC PLAN
TO WORK!


Rally your volunteers and staff  around a focused set of goals!


When to Use this Service:
  • To get the most out of your plan in these tough economic times.
  • To help incoming board members, volunteers or new staff get up to speed.
  • When momentum and enthusiasm for the plan may have stalled.
  • To brainstorm solutions when unexpected obstacles arise.

Delivered in the Format that
Meets Your Association's Needs

Each session is customized specifically for your association. I work closely with you to determine the needs of your board, committee and staff. The format is flexible to accommodate your schedule. For example,  Put Your Strategic Plan to Work can be:
  • Scheduled as a follow-up to your Board's strategic planning session.
  • Presented as the basis for a Board or staff retreat.
  • Offered as an educational workshop for your chapters or committees.
  • Designed as a series of hands-on working sessions for your staff.
    Each session of Put Your Strategic Plan to Work addresses the three challenges an association typically faces when implementing its strategic plan: Action Planning, Productive Collaboration and Priority Setting.



    Action Planning

    Participants dive into the in hands-on creation of hit-the- ground-running action plans. This includes:

    Identifying crucial steps: The key actions that must be taken in the coming months or year.

    Overcoming obstacles: Determine those issues most likely to derail implementation of the plan; utilize problem-solving techniques to overcome those obstacles.

    Defining task assignments: Determine who does what by when. This helps to ensure accountability.

    Developing clear, understandable measurements: To ensure the plan stays on track and everyone agrees how to monitor progress.



    Productive Collaboration
    Between Board and Staff


    This section covers three topics:

    Defining roles and responsibilities for volunteers and staff: To overcome the common problem that results when there is a lack of clear role delineation between board and staff.

    Communicating the plan: An ongoing, internal marketing campaign to promote the strategic plan ensures that volunteers, members and staff are fully educated about the strategy.

    Leadership styles and buy-in: Putting your strategic plan to work requires "buy-in" from volunteers and staff. To assist you in this challenging area of leadership, the session reviews the most effective leadership styles and priority setting styles along with practical ways to apply these to your association's situation.





    Priority Setting:
    Allocate Your Resources Productively

    This segment addresses two critical questions:

    Allocation: During the coming year, what is the most productive way to allocate our association's limited resources? What will give us the most bang for the buck?

    Leveraging: Can we identify creative approaches to achieve maximum leverage from our limited resources?




    For more information,
    feel free to contact me at: Allen@GetALiff.com
    Click here for more articles on Strategic Planning.                                                                                                                       



    Saturday, March 31, 2012

    April Fool's Edition: Angry Boards and Other New Games Just for Associations!

    It's April 1st and the we are pleased to announce three exciting new games (available on iPhones, iPADs and Android) to please the game-loving association professional!
                                                                      

    ANGRY BOARDS

    The survival of the National Association of Furious Fowl (NAFF) is at stake! Dish out revenge on the Society of Green Swine (SOGW), whose Board has a diabolical plot to steal NAFF's future members from the nest. Use the unique destructive powers of the NAFF's Angry Board to wreak havoc on SOGW's prospect database! Use logic, skill, brute force - and a few trick questions from the CAE exam - to crush the enemy!
    .

    BYLAW OUTLAW

    Jane Clemens, Chair of the Bylaw Committee has gone rogue! With her band of scofflaws, she is threatening to wreak havoc at the next Board meeting. To catch her you must assemble your posse, track her down through the wilds of the exhibit hall - all while meeting a tight deadline and coming in under budget!

     MEMBERS VS. ZOMBIES

    Zombies are invading your association's Headquarters. Thankfully, you have a horde of loyal members to defend you in Members vs. Zombies! Armed with a host of member benefits, dues invoices and a newly revised strategic plan, you`ll need to think fast to stop the different types of zombies dead in their tracks. Obstacles like a declining retention rate and an enemy immune to social media makes this the ultimate volunteer experience!


    Monday, March 26, 2012

    A "Trust-busting" Hiring Practice: When Employers Ask for Facebook Passwords

    There have been a number of articles about the practice of employers asking job seekers for their Facebook login information (Job seekers getting asked for Facebook passwords) in order to check into their backgrounds. This is, in my opinion, a reprehensible practice.

    In addition to privacy issues (which have been discussed widely in the press), I see this as an egregious violation of trust. When employers ask for Facebook login information they are, in effect, saying to prospective employers, "We are requesting you to break your promise." 

    Let me explain.

    When I signed up to use Facebook, I agreed to their Terms of Service (TOS) which includes, under Section 4 (Registration and Account Security): "You will not share your password, (or in the case of developers, your secret key), let anyone else access your account, or do anything else that might jeopardize the security of your account." The issue here is safety and privacy. I need to trust that Facebook is doing all it can to protect me. In return, they are trusting me to be a responsible member of their community. In other words, we made promises to each other to behave in a trustworthy manner.

    Thus, when a prospective employer says to someone, "Give us your password,"  they are also saying, "We have no respect  for any prior agreement you have made with anyone else. Do what we ask or you won't have a job." Quite simply, this is an attempt to bully someone into breaking a promise.

    Even worse, the employer is announcing to the entire world, "We are an untrustworthy organization: our word is NOT our bond."

    Facebook's TOS includes, under Section 3 (Safety), the following: "You will not solicit login information or access an account belonging to someone else." A prospective employer that signs up for Facebook with the intent of asking (prospective) employees for their passwords is doing so with the willful intent to violate the TOS. Again, that hardly inspires trust.  Who would want to do business with such an organization? Would you feel comfortable being one of their customers?

    Finally, let's consider the impact of this "trust-busting" hiring practice on employee satisfaction.  As the graphic below demonstrates, nine out of ten employees (91%) define true success as being trusted to get a job done, surpassing fulfillment from money or a title. My guess, an employer who goes about destroying trust by asking employees for their passwords probably has a lot of disgruntled employees!
    Click on slide to enlarge


















    'Nuff said!


    Click here for more articles on building trust.



    Saturday, December 31, 2011

    The test of an organization is the spirit of performance

    The following is from Peter Drucker's Management: Tasks, Responsibilities, Practices. There's not much I can say but, "read this and study it well."
    The purpose of an organization is to enable common men to do uncommon things.
               
    No organization can depend on genius; the supply is always scarce and unreliable. It is the test of an organization to make ordinary human beings perform better than they seem capable of, to bring out whatever strength there is in its members, and to use each man’s strength to help all the other members perform. It is the task of organization at the same time to neutralize the  individual weaknesses of its members. The test of an organization is the spirit of performance.

    The spirit of performance requires that there be full scope for individual excellence. The focus must be on the strength of a man – on what he can do rather than on what he cannot do.

    “Morale” in a an organization does not mean that “people get along together”; the test is performance, not conformance...there is no greater indictment of an organization than that the strength and ability of the outstanding man becomes a threat to the group and his performance a source of difficulty, frustration, and discouragement for the others.